Refund policy

15-Day No Questions Asked Exchange, Return & Refund Policy

Thank you for shopping with KIVOFA.

We want you to shop with confidence. If you're not completely satisfied with your purchase, you may request an exchange or return within 15 calendar days from the date of delivery, subject to the terms of this Policy.

1. 15-Day No Questions Asked Exchange & Return

You may request an exchange or return within 15 calendar days from the date your order is delivered.

No explanation is required to initiate a return or exchange. However, all returned products must satisfy the eligibility requirements set out in this Policy.

2. Eligibility

To be eligible for an exchange or return:

The request must be raised within 15 calendar days from the date of delivery.
The product must be returned with its original tags, labels, accessories (if any), and original packaging.
The product must be returned in its original condition.
The product must not show signs of washing, stains, damage, alteration, misuse, odour, or any condition that makes it unsuitable for resale.
All returned products are subject to quality inspection upon receipt.

Braidfashions LLP reserves the right to approve or decline any exchange, return, or refund request if the returned product does not satisfy the above eligibility requirements. The decision of Braidfashions LLP following quality inspection shall be final.

3. Exchange

Eligible products may be exchanged for:

Another size (subject to availability)
Another colour of the same product (subject to availability)
Incorrect product delivered
Manufacturing defect
Product damaged during transit

If the requested replacement product is unavailable, the amount paid for the eligible returned product will be refunded in accordance with this Policy.

4. Returns & Refunds

Once the returned product has been received and approved after quality inspection, refunds will be processed as follows:

Prepaid Orders: Refunds will be initiated to the original payment method.
Cash on Delivery (COD) Orders: Refunds will be processed through bank transfer after the required bank account details are provided.

Approved refunds are generally initiated within 5–7 business days after successful quality inspection. The time taken for the amount to reflect depends on the customer's bank or payment service provider.

5. Reverse Pickup & Self-Shipping

Where reverse pickup service is available, KIVOFA will arrange collection of the returned product.

If reverse pickup is unavailable for your location, you may be requested to self-ship the product after receiving confirmation from our Customer Support team.

Returns should not be shipped without prior approval.

Return Shipping Address

Warehouse – Braidfashions LLP

No. 34/9, 34/10, Mahimapura Village
Thyamagondlu Hobli
Nelamangala Taluk
Bangalore Rural District
Bangalore – 562123
India

Please mention your Order Number and Registered Name on the package.

Courier charges may be reimbursed only where the return has been approved due to an incorrect product, manufacturing defect, or transit damage, and only with the prior approval of Braidfashions LLP.

6. Items Not Eligible for Exchange or Return

The following items are not eligible for exchange, return, or refund unless required under applicable law:

Gift items
Complimentary or promotional items
Products marked as non-returnable or final sale
Products that do not satisfy the eligibility conditions under this Policy

7. Partial Returns

If your order contains multiple products, you may exchange or return one or more eligible products without returning the entire order.

Refunds will be processed only for the eligible returned products.

8. Order Cancellation

Customers may cancel an order only before it has been dispatched.

Once an order has been dispatched, it cannot be cancelled. However, customers may request an exchange or return after delivery in accordance with this Policy.

Braidfashions LLP reserves the right to refuse or cancel any order, in whole or in part, at its sole discretion, including but not limited to cases involving product pricing errors, typographical errors, inaccurate product information, technical or system errors, suspected fraudulent transactions, payment verification issues, product unavailability, or circumstances beyond the reasonable control of Braidfashions LLP.

If an order is cancelled after payment has been received, the amount paid will be refunded to the original payment method.

9. Misuse of the Policy

Braidfashions LLP reserves the right to refuse any exchange, return, or refund request in cases of suspected misuse of this Policy, fraudulent activity, repeated unreasonable return requests, or any attempt to misuse the services provided by KIVOFA.