Return Policy

Braidfashions LLP’s returns and exchange policy gives you an option to return or exchange items purchased on www.Kivofa.com, and www.kivofa.in for any reason within the specified return/exchange period of 15 days from the date of receiving the item.

We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its original condition, tags, and packaging.

If you have any problems with your order, especially in terms of fit, size or color, or if you come across any defects, we'll be happy to refund the amount. Please return the unused item with tags and packaging within 15 days of receipt to be eligible for a refund or an exchange

In case you wish to change the item, you bought, you will need to place a return request for the same following the process as listed below.

  •     0 Write an e-mail to customercare@braidfashions.com.
  •     0 Give the details of your purchase.
  •     0 You will receive a confirmation to your e-mail address for the return initiated.
  •     0 Reverse picks up will be done from our side wherever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area.
  •     0 A maximum amount of Rs.100 would be reimbursed towards the shipping cost.
  •     0 Once we receive the product at our warehouse, we will initiate the refund in 10 working days It may depend on the payment gateway as well
  •     0 You can then place a fresh order
  •     0 Free Gifts cannot be returned or exchanged.
  •     0 Please email to our customer support in case of any clarification at customercare@braidfashions.com

 

Terms and Conditions for Returns

  1. Braidfashions LLP will not be responsible for any incorrect fund transfer/voucher issuance against returns arising due to erroneous input by the customers. The customer takes complete responsibility for the accuracy of the information provided.
  2. We will initiate the delivery of materials only after the amount got credited to our bank account
  3. You can return either complete order or some items from the same order.
  4. Please pack the products properly and paste/write the address: Braidfashions LLP, # 39 NGEF Lane, 2nd Floor, Suite No. 260, Indiranagar, Bangalore Karnataka, India 560038 Please mention return Id on the packet.
  5. Please make sure you seal the packet completely before handing it over to courier partners.
  6. Please use separate packets for items from separate orders.
  7. Braidfashions LLP has the right to change/edit/revise the return and Exchange Policies at any point of time